The family of a student who developed a brain abscess after complaining of an ear infection say he should have been seen face-to-face by a GP.
David Nash, 26, died in November last year. He was studying in Leeds when he fell ill and had four remote consultations with a surgery in the city over almost three weeks.
His parents have told ITV News that they believe he needed an in-person appointment.
Mr Nash and his partner contacted NHS 111, after those 19 days, where his case was recorded as a dental problem. The family say the couple spoke to the service five times in a day.
As the student was feverish, vomiting, confused and drowsy, an operator called an ambulance. David collapsed in the A&E department of St James's Hospital and died later after being transferred to Leeds General Infirmary.
His family worry about his overall care and hope for answers from an inquest, due to be held next April.
We asked The Leeds Teaching Hospitals NHS Trust, the city's Burley Park Medical Centre and Yorkshire Ambulance Service - who run the 111 service in Leeds - for comment.
The surgery sent their condolences to David's family and said that they "understand their distress." They added they could not make any further comment because of the inquest proceedings.