A report into the rail chaos caused by the timetable rollout in the North West earlier this year is blaming the Transport Secretary Chris Grayling for lack of action.
A committee of MPs says passengers most affected by the delays and cancellations in May should get discounts and not pay the average 3 percent rise in rail fares announced last week.
The Office of Rail and Road says that passengers were let down by the rail industry in a report commissioned after the rail disruption over the summer.
The rail network was plagued by cancellations and delays after new timetables were introduced in May.
Hearing evidence over three months, the inquiry found that Network Rail, Govia Thameslink Railway, Northern, the Department for Transport, and the Office of Rail and Road all made mistakes which contributed to the collapse of services.
It also found that the problem was made worse by a lack of information from train operators when the disruption happened.
One of the key issues the Inquiry found is that there is an apparent gap in industry responsibility and accountability for managing systemic risks.
It also found that:
- The System Operator (SO) function within Network Rail was in the best position to understand and manage the risks, but did not take sufficient action, especially in the critical period of autumn 2017
- Neither GTR nor Northern were properly aware of or prepared for the problems in delivering the timetable and they did not do enough to provide accurate information to passengers when disruption occurred
- Both DfT and ORR are responsible for overseeing aspects of the industry, but neither sufficiently questioned assurances they received from the industry about the risk of disruption.
The May 2018 timetable was meant to offer more services and reliability, but in reality it led to major disruption for passengers. Today’s report uncovers the issues that Network Rail, GTR, Northern, ORR and the DfT together need to address to stop this disruption happening again.
Central to the issues were that good intentions and over-optimism within the rail industry about its ability to recover missed deadlines left no time to uncover and fix problems. When problems arose, timetable planners were stretched and train operators were ill-equipped to help passengers. This meant that staff worked in very difficult circumstances to do as good a job as possible and I thank them for their efforts.
In response to the report, Northern said it is "deeply sorry for the unacceptable disruption" passengers had faced, saying it apologises unreservedly.
The franchise said they put an emergency timetable in place to try to stabilise services, but that most trains have now been restored. They are giving compensation to customers holding season tickets.
Northern accepts that many customers had insufficient information about disruption following the introduction of the May timetable and is committed to significantly improving information for customers. This includes investing over £5 million on new information screens a
In a statement the company said "Northern will now consider in detail the findings in the ORR Report. We want to learn the lessons of the May timetable disruption and will be working closely with other organisations across the rail industry to ensure new timetabling is implemented as effectively as possible for customers in the future."
Liverpool Lime Street Station fully reopens today after being closed for 8 weeks for a major facelift.
It's said to be the largest investment in the station since Victorian times.
Platforms have been widened and lengthened to cope with longer trains and new services.
Commuters have been sharing their frustrations on social media as another week begins with a reduced service on Northern Rail trains.Read the full story ›
The decision to bestow a royal honour on the Network Rail boss despite huge disruption for train passengers has been criticised.Read the full story ›
Trains have been halted on several services in the Chester area after the electricity supply had to be isolated.
At this time, known affected routes are:
- between Chester and Hooton
- between Flint and Crewe
- between Shotton and Crewe
- between Wrexham General and Helsby
- between Chester and Mouldsworth
A new study says new "super commuter" cities will be formed in places like Crewe and Liverpool with people travelling to work in London because of faster rail journeys.
Research by jobs site Adzuna found that electrification of Great Western Railway and construction of HS2 will open up opportunities for people to live in cheaper parts of the country but work in London.
Places including Crewe and Liverpool can be within range of commuting to the capital, it was suggested.
Commuters from Sheffield could save up to £500,000 over a 47-year career because of vastly cheaper housing, said the report.
Financial and professional service workers stand to make the biggest savings because of higher salaries for their jobs in London, said Adzuna.
The North is set to become the first region in the country to get new transport powers from the governmentRead the full story ›
Rail journeys to Liverpool will be severely disrupted for three weeks from Saturday as the city's main station closes for a major upgrade.Read the full story ›
A fresh wave of strikes on Merseyrail will go ahead after talks between union leaders and politicians failed to achieve a breakthrough to a bitter dispute over staffing and the role of guards.
Members of the Rail, Maritime and Transport union (RMT) will walk out on Friday, Sunday and Monday, following stoppages earlier in the year.
The union said it wanted to ask Labour politicians on Merseyside "which side are you on?" after talks with officials, including Metro Mayor Steve Rotherham.
RMT leader Mick Cash said:
"RMT is bitterly disappointed that our efforts to make progress towards a resolution of the Merseyrail guards and safety dispute have been blocked off once again and as a result, the action on Friday, Sunday and Monday goes ahead as planned.
"It was made clear to us that the reason for axing the safety-critical guards on Merseyrail trains is entirely cash-led. At a time when this company is trousering £16 million in profits from passengers on Merseyside, it is disgraceful that they cannot find the £5 million that it would cost to keep the guards on the trains, keep the public safe and maintain disabled access to these lifeline services.
"Labour nationally has set out a clear policy of opposing the great privatised rail rip-off and the profit-led extension of driver only operation.
"RMT has had fantastic support from a large number of Labour MPs, councillors and local parties on Merseyside for our current campaign to keep the guards on our trains and we intend to build on that as we step up the pressure."