Karen James, Interim Chief Executive said:
“This visit by CQC inspectors took place in January which was 5 months into our improvement programme.
We accept we are on a journey to deliver a first class health service and therefore it is very encouraging to note that the inspectors found our improvements to patient services were happening across the hospital and are making a positive difference.
Most of the 150 patients, relatives, carers and staff the Inspector spoke with described our improvements as being positive and observed our staff to be caring, friendly and courteous.
Our service improvement programme addresses the issues raised by the Inspectors and includes safeguarding vulnerable adults in our care, additional training for staff and recruiting 60 additional nursing staff to further improve quality and care across the hospital.
We continue to work hard to make further improvements in patient care so we consistently deliver a high standard of care to all of our patients and take this report and all patient feedback very seriously.
We continually seek feedback from patients and their relatives to ensure we continue to make the necessary progress and deliver high levels of care”.
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