Northern Rail apologise after disabled passenger told she cannot travel with mobility scooter

Rail company Northern has apologised to a woman from Chester, threatened with removal from one of their trains for having a mobility scooter.

Sara Harvey was travelling to a wedding when the incident happened. She filmed it live on social media.

Tim Scott has the story:

“We are currently investigating the incident, have spoken directly with the customer and are organising to meet in person to discuss her experience and see how we can learn and improve to help staff be more autistic and disabled aware.”

– Northern Spokesperson