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  1. ITV Report

South London woman changes name to Jemmaroid Von Laalaa to get control of Facebook account

Jemma Rogers tried changing her name to get her Facebook account unlocked. Photo: SWNS

A woman from Lewisham in South London changed her name by deed poll to Jemmaroid Von Laalaa in an attempt to unlock her Facebook account.

The holistic therapist used to be called Jemma Rogers but she set up a Facebook account under the pseudonym Jemmaroid Von Laalaa because she wanted to avoid getting too many friend requests. However, that backfired when the web company sent her a message asking her to prove it was a genuine name. As she couldn't do so, she sent a fake picture of a bank card with the pseudonym on. But the next day, Facebook suspended her account.

So many people set up accounts in fake names so random people can't add them or so they don't have to awkwardly decline requests from people they know but don't want to be 'friends' with. But Facebook have been over the top, they should be able to tell it's a genuine account but just under a fake name. I can't believe I am being punished like this.

– Jemmaroid Von Laalaa
Facebook locked Jemma's account after she couldn't prove her pseudonym was a genuine name. Credit: Reuters

Jemma tried emailing the company explaining what she had done but couldn't persuade them to unlock her account. So, in desperation, she changed her name by deed poll to her pseudonym Jemmaroid Von Laalaa and ordered new bank cards and a driving licence so she could prove her identity. Unfortunately, Facebook still haven't unlocked her account - all she has received is a message saying they are looking into the problem.

I know I've been a completely moron, but Facebook are being ridiculous. I've been locked out of my account for five weeks now and have lost all of my photos, messages and precious memories.

– Jemmaroid Von Laalaa