Fire crews do not receive training about safely rescuing someone through "a toxic environment 20-plus floors high", an officer who went to Grenfell Tower has said.
Glynn Williams was a watch manager in charge of a team from Fulham on the night of the fire last year and co-ordinated 999 rescue information.
In a written statement to the Grenfell Tower inquiry he set out the challenges firefighters faced rescuing dozens of residents from upper floors.
The officer, who has 18 years' experience, expressed frustration at their inability to rescue more people who required fire survival guidance from call room operators.
The fire officer described being haunted by the face of a little girl who was being rushed from the burning block. She was alone and only had pyjamas on at the time, he wrote.
Debris was falling from the side of the tower at this stage, posing a risk to those being rescued.