FlyBMI collapse: what do I do now?

FlyBMI has collapsed Credit: PA

The regional airline FlyBMI has collapsed into administration, blaming Brexit uncertainty. All of their flights have been immediately cancelled.

The airline operated flights to Ireland from London Stansted, and to a range of destinations from other UK cities.

If you had tickets, can you get a refund? What about annual leave and hotel bookings? Can other airlines help? The answers you need are below.

Can I get a refund?

Unfortunately, the short answer is no- at least not from FlyBMI themselves. They're advising customers they will be unable to repay them for cancelled tickets. If you want your cash back, there are a few things you can try:

  • If you booked on a credit or debit card, ask your card issuer to help you. You may have a claim under section 75 of the Consumer Credit Card Act 1974, for the cost of making alternative arrangements and other reasonable expenses. But this usually only applies to individual flights over £100. Your bank or card provider will tell you what you can claim.

  • If you were flying on a codeshare, contact the codeshare airline for help. This applies to flights operated by another airline in agreement with FlyBMI. You should have been told if it's a codeshare when you bought your ticket.

  • If you have travel insurance, contact your insurance provider.

  • You MAY have a claim under EU Regulation 261/2004. This is a directive aimed at compensating passengers for cancellations or long delays to flights inside the EU. But this requires contacting the airline to ask them to reimburse you, and they are giving little guidance at the moment as to whether this will help.

What about hotels I booked, and time I booked off work?

The same as above applies to this.Though it's a huge annoyance for passengers, FlyBMI are again stating they cannot help customers with these costs. You can try contacting the hotel to see if they will be sympathetic. They may or may not help. The same with your employer- it's down to them if they'll reschedule your annual leave. If you have no luck - try the options above. You may be able to get help from your insurance or credit card provider.

I'm flying tomorrow - how on earth do I get home?

Do not go to the airport if you are expecting to get your flight. All FlyBMI routes have been cancelled with immediate effect.

Once again, FlyBMI will not be able to help you with other arrangements. If you are flying a codeshare, ask them for help.

In most cases though, it's down to you to buy a new flight. Keep receipts of any other costs you incurred taking the new route (e.g. getting back from a different airport than you were expecting) and try the options above to get some money back afterwards.

You may have a claim for 'reasonable expenses' under EU Regulation 261/2004 above - but again, there is little information from the airline right now as to whether this will help you.

Check other carriers for new flights- some are already stepping in to offer 'rescue fares' for stranded passengers. Ryanair, for example, has been offering Belfast flights for £9.99, intended for passengers who were flying on the now defunct Stansted-Londonderry route with FlyBMI.

FlyBMI have published a question and answer guide for all customers on their website here.