A woman who was turned away from a London bus because she uses a wheelchair is working with transport bosses to help improve the network.
Katie Pennick says she was brought up to "demand full equality" and today met with Transport for London and bus company Arriva after being refused access to services in north London.
Earlier this month, Ms Pennick filmed a London bus driver as he allowed other passengers get on as she waited on the pavement.
She said today's meeting was "very thorough and productive" and added that TfL were taking her complaint seriously.
Transport for London explained how their procedures are meant to work on board their services. But Ms Pennick said she could "count on one hand" the number of times that has happened.
Katie said she would start working with the bus company immediately to improve the way it treats people who use wheelchairs - including visiting some of the garages and speaking with the drivers.