Virgin Media 'urgently working' to resolve London broadband outage

Virgin Media logo Credit: Virgin Media

Virgin Media has said it is “urgently working” to resolve an issue affecting broadband customers in parts of London.

Many of the broadband provider’s customers took to social media on Thursday morning reporting they were unable to get online.

The company said the issue is not a national problem and is only affecting parts of London, but it has not yet confirmed the cause of the outage.

According to the service status website Down Detector, users first began reporting problems with home broadband just after 9am on Thursday.

The outage comes as millions of people continue to work from home during the coronavirus lockdown.

  • According to figures published by Virgin Media earlier this month, the lockdown has led to its busiest months of traffic on record

  • The average household has used an extra 325GB of data since lockdown began

  • April was the broadband network’s busiest month on record, with usage in May only just behind that