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Consumer Council says water companies should be doing more for customers

The Consumer Councilfor Water has urged the water companies to concentrate more on helping their customers. Thames Water's bills are expected to rise by 5.5% next year.

“Water companies are making higher profits than expected and they need to give some of this back to their customers. They can limit their own prices or invest more money into services - they shouldn’t keep it all for shareholders and investors.”

– Dame Yve Buckland, Chair of the Consumer Council for Water