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c2c commitments for east London lines

c2c has been awarded the Essex Thameside franchise, and in turn has announced an ambitious overhaul of services. Among the £130 million measures, it's committed to automatic compensation for passengers if trains are delayed by more than 2 minutes, plus:

  • 17 new trains, with 4,800 new seats
  • more than 25,000 extra seats every week during morning peak
  • wifi at stations and on trains
  • £30m station improvements, including Fenchurch Street and Barking
  • 200 new car parking spaces, with £457,000 invested in improving cycling facilities and accessibility


'No criminal activity' after disabled woman rail fall

Police have found no evidence of criminal activity after a pensioner in a wheelchair fell onto railway tracks in at Southend Central station.

The suspended rail worker has now been reinstated Credit: Press Association

A railway worker was suspended after helping rescue the disabled woman. The member of station staff along with three other people hauled the wheelchair-bound woman, in her 70s to safety.

Worker's duty 'was to ensure trains were stopped'

A c2c company spokesman has said a railway worker's immediate duty was to stop trains, rather than going to the aid of passengers. It comes after a hearing, which reinstated the employee. He'd been suspended after jumping onto the tracks to save a disabled woman who'd fallen.

"While the employee helped members of the public to remove the passenger from the track, he accepted his immediate duty was to ensure all trains were stopped.

"This is to protect the safety of all involved, including those who were already on the track aiding the passenger."

– c2c spokesperson


Worker thanks the public for support

A railway worker has thanked the public for their support after he was suspended for jumping onto the tracks to rescue a disabled pensioner. He was helped by three members of the public after the 71-year-old woman fell. The member of staff was reinstated today.

RMT General Secretary Bob Crow said after the hearing:

"This is a victory for common sense. Our member is a hero who should never have been facing the sack for saving a disabled woman from a life-threatening situation."Our member has thanked the union, his work colleagues and the public for all of their support."This incident has shown once again how important station staff are to passenger safety and security."

– RMT General Secretary Bob Crow

Your views: Only human nature to try and help

There's been a mixed reaction on Twitter to the suspension of a rail worker in Southend who intervened to rescue a disabled woman who fell onto the tracks.

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