Live updates

Delays of up to 90 minutes on journeys from Bedford to London

Two out of the four lines are now open after a person was hit by a train earlier today at Flitwick. The following changes will apply until further notice:

  • Journeys between Bedford and London St Pancras International subject to delays of up to 90 minutes.
  • A limited replacement bus service is running between Bedford and Luton
  • Trains towards London are now able to call at Flitwick, trains from London are still not able to call

For up to date information visit the First Capital Connect website.

Buses replace trains from London to Bedford


Trains: Services not stopping at London Bridge following engineering works

First Capital Connect and Southern services are currently unable to stop at London Bridge, leading to delays of up to 60 minutes and cancellations due to over running engineering works.

Tickets are being accepted on local bus routes and London Underground services.

First Capital Connect say it is hoped that trains will be able to resume stopping at around 06:00.

Southern services are also affected by the disruption.

Only 22% think service improving

More than half of train companies have a customer satisfaction score of 50% or lower while just 22% of train travellers feel their service is improving despite above-inflation fare rises last month.

Here are the customer satisfaction scores for companies operating in our area, according to the Which? report

  • Virgin Trains 67%
  • c2c 64%
  • East Coast 58%
  • Southern 48%
  • South West Trains 47%
  • London Midland 45%
  • First Great Western 43%
  • South Eastern 43%
  • Greater Anglia 42%
  • First Capital Connect 40%

40% likely to make fewer journeys

First Capital Connect customers the least satisfied Credit: Chris Radburn/Press Association

The Which? survey which revealed First Capital Connect customers were least satisfied also showed that 40% of train travellers are likely to reduce the number of journeys they make as a result of the recent price increases which have season tickets rise by an average of 4.2%.

But a third of commuters said they did not have an alternative way of getting to work and would just have to pay more.


Response to survey findings from First Capital Connect

First Capital Connect stressed that the company's overall satisfaction rating had grown for the third year in a row - from 75% in 2009 to 81% last autumn.

Managing Director Neal Lawson said:

"We are pleased to have registered improvements in autumn passenger satisfaction for the third year running. In particular, investment is paying off in satisfaction with punctuality and journey times, the attitudes and helpfulness of our staff, the security of our services and the overall station environment.

“However, we recognise we have more to do, particularly in the area of dealing with delays."

Rail passengers face delays

Rail passengers on one of the busiest commuter lines faced delays and cancellations today because of emergency engineering works.

The Brighton to London main line was affected after train services were disrupted between Gatwick Airport and East Croydon due to the emergency works between the airport and Horley.

The disruption has hit Southern, First Capital Connect and First Great Western services. Gatwick Express is also running to a reduced half-hourly service.

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