Michael Roberts, director general of the Rail Delivery Group representing rail operators and Network Rail, has said:
At 2.2%, the average increase in fares in 2015 is the lowest for five years. We understand no one likes to pay more, especially to go to work.
For every £1 spent on fares, 97p goes on track, train, staff and other costs while 3p goes in profits earned by train companies for running services on Europe's fastest growing railway.
We are very sorry that many passengers experienced a service well short of what they deserved last weekend. To ensure we build a better railway, Network Rail is spending £38 billion over five years alongside commitments made by train companies.
This will deliver more seats, better stations and improved journeys for passengers.
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