A regional ambulance service is said to be "on the mend" but has not yet been removed from special measures, according to a report by the Care Quality Commission.
The South East Coast Ambulance service has been upgraded to "requires improvement" following its previous inspection, which rated the service "inadequate".
In the report, inspectors said they still have concerns about its 999 response times and the under-staffing issues in key areas.
The CQC also recognised that the service had a problem with recruiting and retaining staff at its hospitals.
Our reporter, John Ryall, has this report...