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  1. ITV Report

Call handler helps cut 20,000 hoax calls by half

Police in Sussex used to receive more than 20,000 time-wasting nuisance calls every year - costing them time and money and causing delays that could have stopped them reaching genuine emergencies.

But the force has managed to cut the calls by half and it's all down to one of their call handlers.

Sarah-Louise Gliddon has now received an award for her work. Andy Dickenson has been finding out the secret of her success and also spoke to operations manager Matt Tolley.