A woman from Berkshire says she is at her 'wits end' after receiving a bill for £15,000 from a company that is not her energy supplier.
Sarah Barnard, who lives in Hurst, received the 'sky high and wrong' bill from Scottish Power, despite her not being one of their customers.
She has been trying to settle the dispute with the energy company for more than two years.
The mother of three says it began in 2016 when she started receiving electricity bills from Scottish Power.
Despite numerous calls and several formal complaints to the company, Sarah says the bills continued and the amount to pay got bigger each time.
During the confusion, she has received calls from debt collection agencies and bailiffs.
The power firm has now backed down and apologised.