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  1. ITV Report

Queen Alexandra Hospital rated good by CQC inspectors

The Queen Alexandra Hospital has been rated 'good' by inspectors, more than three years after the hospital was told it 'requires improvement'.

CQC inspectors found the hospital was good at being effective, caring and responsive, while also praising the leadership.

But urgent and emergency services were criticised, being rated as requires improvement across all five CQC inspection criteria.

The hospital was also rated as requires improvement for safety overall.

The hospital said it was "delighted" with the CQC report, which it described as "testament to the hard work" of "teams across the organisation."

The Queen Alexandra Hospital is part of Portsmouth Hospital NHS Trust, which also includes Gosport War Memorial Hospital, St Mary's Hospital and Petersfield Hospital.

The majority of its services are focused at the QA, providing emergency care, maternity services and outpatients.

997
Beds at the QA Hospital
7,300
People work for the Trust
700
Volunteers help the Trust

The CQC praised the hospital for the effectiveness of their care, as staff teams worked well together to delivering good quality care and advice to their patients.

Inspectors also found that staff also showed compassion and kindness, with particular respect to the cultural and religious needs of their patients.

The hospital leadership was also praised for its integrity and understanding the issues that the trust faced.

The hospital's A&E was criticised in the report.

Despite some positive results, urgent and emergency services were rated as requires improvement across all five CQC inspection areas.

Inspectors highlighted ambulance waiting times, a lack of appropriate clinical space in the emergency department and some problems with infection control in the hospital.

The hospital has previously seen ambulances queuing outside A&E as it struggled to cope with demand.

The trust said "the areas for improvement...are all known to us" and that it "already had plans in place" to further develop services for the benefit of patients.

The hard work does not stop here. We will continue to explore ways to make further improvements to the services we provide and how we can make PHT an even better place to work. This achievement provides a great platform from which we will build on the improvements we are making every day. While we have made progress in many areas, there is still more to do and areas for improvement highlighted in the report are all known to us. We already have plans in place and are absolutely committed to driving further improvements for the benefit of our patients their families and carers in the communities we serve.”

– Mark Cubbin, Trust Chief Executive