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  1. ITV Report

Disabled commuter fed up of being humiliated on trains because she can't get on or off

For many disabled people, travelling on trains can be something of a nightmare.

One wheelchair user from Crowthorne says she's had enough of being humiliated on her journeys, by being unable to get on or off carriages.

Miranda Lloyd says she often gets stuck on trains because there's either a lack of ramps or no train staff available to help. One journey that should have taken 25 minutes took an hour and a half just because she couldn't get off.

  • Watch Cary Johnston's report below:

Miranda Lloyd has been a train passenger all her life. She's says over the years, the plight of wheelchair users has often been neglected.

When I was little, I used to have to travel in the guards van of trains. And now, obviously I don't have to do that- I can travel in the carriage.

– Miranda Lloyd

Despite improvements, getting on and off the train can still be a humiliating experience.

Miranda herself filmed what happened as she tried to disembark at Wokingham Station. She then has to wait for a platform ramp to be brought, which itself can delay the train.

Miranda herself filmed what happened as she tried to disembark at Wokingham Station. Credit: Miranda Lloyd

Eventually, the ramp arrives, though she says often this doesn't happen as either there aren't enough platform staff or the train itself doesn't have a ramp on board.

  • Miranda Lloyd

On one recent journey, she was simply unable to get off the train and Wokingham, so was forced to travel onto Reading instead. Eventually, enduring a round trip of an hour and a half, for a journey that should have taken around 25 minutes.

We're sorry to learn of a customer experiencing difficulties leaving a train at Wokingham station. We have been working with South Western Railway to install new ramps at some stations along this route, to improve accessibility for customers using our trains. As a result of feedback, we have increased the number of ramps at Wokingham station and we will continue to monitor the situation at this and other stations and make changes should they be needed.

– Great Western Railway spokesperson

However, transport campaign groups say a lot more needs to be done across the Thames Valley and beyond, with wheelchair users still becoming stuck on trains on a daily basis.

  • Katie Pennick - Transport for All:

Disabled passengers hope this experience will soon be a thing of the past, as they continue to campaign for a smoother and more equitable train experience in the years ahead.