IT systems 'functioning fully' as South East Coast Ambulance Service stands down critical incident

  • Caroline Lucas, MP for Brighton Pavilion and Pip Griffin, SEACAmb Unison Rep, react to the Critical Incident


Computer systems at South East Coast Ambulance Service are now back online, after a significant IT issue affected operations.

The service tweeted to say systems are now 'functioning fully'.

SECAmb said in a post on Twitter: "We’d like to say a massive thank you to our staff & volunteers for their outstanding work today, as well as to our fellow amb trusts, our hospital & system partners for their support.

"We’d also like to thank our patients & the public for their patience & understanding."

An IT failure overnight disrupted ambulance dispatch systems and a 'critical incident' was declared on Wednesday (17 November).

During the IT issues, other ambulance trusts and system partners stepped in to help take calls.


  • Emma Williams, Director of Operations, SECAmb


The public is urged to only call 999 if it is an emergency.

If not, people are encouraged to call 111 or use NHS services online.

South East Coast Ambulance Service covers Brighton & Hove, East Sussex, West Sussex, Kent, Surrey, and North East Hampshire.

A report from ITV News showed that waiting times for ambulances were at their highest ever, following the release of figures by the NHS.