SSE ends cold calling

SSE Plc has announced the end of unsolicited telephone calls to potential customers.

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SSE stops cold calling

The energy company SSE has today announced it will stop making calls to potential customers.

The company's energy supply brands - Southern Electric, Scottish Hydro and SWALEC will only contact customers they have a relationship with or who have agreed permission.

SSE say their focus is now on ensuring that existing customers get the best possible products and customer service.

An Annual Energy Review will take place where an energy adviser ensures they are on the best tariff for their needs and advises on ways to reduce energy consumption.

Nobody likes receiving a sales call out of the blue and so we are stopping it. It doesn’t matter that other energy companies still do it, or other industries for that matter, cold calling is not something that a company like SSE - committed to providing an excellent customer experience - should be doing any longer. This decision to end unsolicited calls is part of becoming that company and demonstrates that we are dedicated to delivering what customers want.”

– Will Morris, Managing Director of SSE Group
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