Disruption continues at Gatwick and Heathrow after BA computer failure

British Airways flights still disrupted at Gatwick and Heathrow after major computer failure

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BA to run full flight schedule after major IT failure

Disruption at Terminal 5 on Saturday Credit: Vambak

British Airways says it is planning to run a full schedule at Gatwick and Heathrow today.

A global IT failure over the bank holiday weekend left 75,000 people with their flights cancelled or delayed.

The airline says it is working to get delayed bags to passengers.

Some were stuck in queues for hours, with many unable to check-in using the mobile phone app causing them to miss flights.

The latest information can be found on their website.

We are extremely sorry for the frustration and inconvenience customers experienced over the Bank Holiday weekend and thank them for their patience and understanding."

– BA spokesperson

BA computer failure: Third day of problems for some passengers

Credit: ITV NEWS

Some British Airways passengers are facing a third day of travel chaos at Heathrow as the airline continues to deal with the aftermath of a global IT crash.

British Airways says it's making good progress in fixing it's major IT systems failure but there has been a knock-on effect.

The problem grounded its planes on Saturday, affecting operations worldwide.

The airline says it operated a full schedule at Gatwick yesterday and is hoping to do the same today.

At Heathrow it expects to run virtually all scheduled long-haul flights, but it says the knock-on effects of Saturday's disruption could still mean some short haul flights are delayed or cancelled.

British Airways has apologised to customers and has urged those due to fly from Heathrow to check its website for updates.


BA struggles to restore full services after major computer problems

Many of our IT systems are back up today and we are doing all we can to restore our flight programme and get as many as possible of our customers away on their travels. At Gatwick, we are running a near-full operation. At Heathrow, we are aiming to fly all our long-haul services but the knock-on effects of yesterday's disruption are causing delays and some short-haul cancellations. We are very sorry for the disruption and frustration that customers are experiencing and thank them for their patience and understanding. We want to assure them that we are working around the clock to restore our operation. Our terminals at Heathrow are still congested – so we are asking customers not to come to the airport unless they have a confirmed booking for today and know their flight is operating. The status of flights can be checked on ba.com. Because of the large numbers at Heathrow's Terminal 5, customers should not turn up at the terminal until 90 minutes before their flight's scheduled departure time.

– BA spokesperson

Disruption continues at Gatwick and Heathrow after BA computer failure

Disruption after BA computer failure Credit: Press Association

Work continues to restore all of our IT systems but we expect some further disruption today. We are aiming to operate the majority of services from Heathrow and a near normal schedule at Gatwick. Customers should not travel to the airport today unless they have already rebooked onto another flight. We would advise customers travelling across the Bank Holiday weekend to continue checking the status of their flight on our website,ba.com before coming to the airport. We are extremely sorry for the disruption caused to customers and understand how much frustration this is causing.​ We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone due to travel on Sunday and Monday who no longer wishes to fly to/from Heathrow or Gatwick.

– BA spokesperson

Thousands stranded after British Airways cancels all Heathrow and Gatwick flights

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Thousands of passengers have been affected after British Airways cancelled all of its flights from Heathrow and Gatwick airports.

A problem with the airline's IT systems caused long queues, delays and eventually the cancellation of flights.

BA says no more flights at Heathrow or Gatwick today

Following the major IT system failure experienced earlier today, with regret we have had to cancel all flights leaving from Heathrow and Gatwick for the rest of today, Saturday, May 27. We are working hard to get our customers who were due to fly today onto the next available flights over the course of the rest of the weekend. Those unable to fly will be offered a full refund. The system outage has also affected our call centres and our website but we will update customers as soon as we are able to. Most long-haul flights due to land in London tomorrow (Sunday, May 28) are expected to arrive as normal, and we are working to restore our services from tomorrow, although some delays and disruption may continue into Sunday. We will continue to provide information on ba.com, Twitter and through airport communication channels. We will be updating the situation via the media regularly throughout the day. We are extremely sorry for the inconvenience this is causing our customers during this busy holiday period.

– BA spokesperson


IT system failure grounds BA flights at Heathrow and Gatwick

Disruption at Heathrow's Terminal Five Credit: Vambak

The terminals at Heathrow and Gatwick have become extremely congested and we have cancelled all flights from Heathrow and Gatwick before 6pm UK time today, so please do not come to the airports. We are extremely sorry for the inconvenience this is causing our customers and we are working to resolve the situation as quickly as possible.

– BA spokesperson

All BA flights grounded at Heathrow and Gatwick

Severe delays at Heathrow and Gatwick Credit: Jodi Rilot

British Airways has cancelled all flights from Gatwick and Heathrow as computer problems cause disruption worldwide.

Passengers have been told not to travel to the London airports because of "extreme congestion" at the terminals, with all BA planes grounded before 6pm on Saturday.

We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide.

– BA spokesperson
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