It's one year since the Dart Charge payment system, aimed at reducing congestion came into force at the Dartford Crossing.
Highways England says removing the barriers has resulted in faster journey times.
But some drivers complain they have faced problems with the billing system.
There's still no agreement where a new crossing over the Thames should be built. Most drivers agree - one is certainly needed - as they endure long delays between Dartford and Thurrock.
But faced with a range of options from East London to Gravesend and Tilbury - the arguments about where the bridge and its approach roads should go, have continued
As Nashreen Issa reports, the Government is due to make a decision early next year.
The interviewees are: Cllr John Kent, Thurrock Council; and Jackie Doyle-Price MP, Thurrock.
Highways England today denied reports it was sending in the bailiffs to 150,000 drivers who have failed to pay tolls at the Dartford Crossing.
Officials say no such proceedings have been started, but admit the measure could be used if motorists persistently refuse to pay to cross.
They say warning letters are sent out in the first instance and court action would be a last resort but say that is some way off.
Highways England say it is only fair that all drivers pay the tolls but they want to encourage drivers to use the proper method before using the legal process.
The Dart Charge was introduced last year - it involves payment being made in an electronic way rather than at the time of crossing. The barriers were removed earlier this year.
Drivers must pay for using the Dartford Crossing between 6am and 10pm. The fee, which can be up to £6 a time, must be paid by midnight on the day after crossing.
The penalty charge is £70 and must be paid within 28 days. It’s reduced to £35 if you pay within 14 days and increased to £105 if you don’t pay.
As figures released today reveal that the Dart Charge reduces journey time, a new Highways England video shows the Crossing's seven month transformation.
The removal of the toll booths and introduction of the Dart Charge is reducing journey times for drivers using the Dartford Crossing.
New figures released by Highways England show that journeys over the crossing are now up to 56% faster, with drivers at peak times saving around an hour and a half every week, up to 14 minutes southbound and seven minutes northbound.
Relieving congestion and speeding up journeys at the Dartford Crossing is what Dart Charge is all about. These really encouraging figures show what a difference Dart Charge is making for drivers.
Drivers commuting from Essex in to Kent are saving around 20 minutes a day, and others commuting from Kent to Essex are saving more than 15 minutes a day.
The Dart Charge means drivers can pay online, by phone, post, or in a shop instead of paying cash at a barrier.
Drivers are facing waits of three hours on all approaches to the Dartford Crossing. It follows an accident on the Essex side earlier. Both sides are badly congested.
Dartford MP Gareth Johnson told the Commons the new Dart Charge system at the Dartford crossing is exasperating and frustrating
Extra support is on offer to help local reisdents in Dartford and Thurrock using the Dartford Crossing.Read the full story ›
A new safety system at the Dartford Crossing will turn around vehicles considered too unsafe to travel through the tunnel.Read the full story ›
Images of a new safety system that will help to keep the Dartford Crossing operating safely following the removal of payment barriers have been published today by the Highways Agency.
Since it launched on 30 November last year, Dart Charge has already helped to speed up journeys by removing the need to stop at a barrier to pay the Dartford Crossing charge. But to get the most benefit from the changes, there needs to be a new way of identifying and managing overheight vehicles and dangerous loads before they enter the tunnel – a job until now that was carried out at the payment barriers. This is part of the wider changes which include signage on the approach to the Crossing, to give HGV drivers enough warning to get in the correct lane.
All major tunnels have rules about what substances can be taken through them and the Dartford tunnels are no exception. Vehicles carrying some of these substances may require an escort though the tunnels; some others may be prohibited altogether and need to find an alternative route. In addition, the two tunnels at the Dartford Crossing are slightly different sizes, having been opened almost 20 years apart. Vehicles more than 4.8 metres high can only use the eastern tunnel, and vehicles more than 5 metres high cannot use the tunnels at all.
The new safety system will use various detectors to identify the vehicles, signs to encourage drivers to get into the correct lane in good time, and barriers and traffic signals to control them - bringing them to a safe stop and turning them around if necessary. Lanes at the side of the main carriageway will enable this to be done quickly and efficiently, minimising delays for other drivers.
The system has been extensively tested over the last six months at a disused airfield using vehicles from a local haulage company.
With Dart Charge, drivers no longer stop at a barrier to pay the crossing charge, speeding up journeys and reducing congestion. But the barriers are also the point at which we have identified and managed dangerous loads and oversized vehicles – so now we need a new approach. This system has been extensively tested and will be able to do the job effectively, and without requiring every driver to stop. It is a big part of fully realising the benefits that Dart Charge is already bringing.
Construction of the new system of traffic signals and barriers on the northbound carriageway will begin in late January and is due to be completed by early April.
While the new system is installed we will continue to use the re-configured booths and barriers to manage northbound over-sized and dangerous goods vehicles. Journey time improvements following the introduction of Dart Charge will be improved further once the old barriers are fully removed and the new system in place, however there has still been an improvement (averaging around four minute quicker journeys northbound compared to nine minutes southbound).
Connect Plus, the Highways Agency’s main service provider for the whole M25, are carrying out construction work associated with the project.
Our construction work will be ongoing whilst we build the new tunnel safety system, consisting of new signals and barriers. It is important to remember that these barriers will be in the ‘open’ position most of the time, and will only need to be used when a non-compliant vehicle is detected. To maximise the effectiveness of the new system, drivers – in particular HGV drivers – are encouraged to familiarise themselves with the future layout.
To date, over-sized and dangerous goods vehicles have been managed by the barriers at the old payment booths. However, with the introduction of Dart Charge and the ongoing removal of the payment booths a new method of stopping these vehicles from entering the tunnels is needed.
The new system will detect whether a vehicle is too tall, wide or long to enter the tunnels or whether it is carrying hazardous goods that mean it cannot enter the tunnels or needs to be escorted. These will trigger a system of traffic signals and barriers that will stop the vehicle.
The new system has been designed to ensure that when a vehicle needs to be diverted away from the tunnels it is done in a way that causes the minimum disruption and delay to all drivers using the northbound carriageway.
Turning back any vehicle will cause some delay to other road users but is essential for the safety of all road users. The Highways Agency wants to ensure this happens as rarely as possible and is working with partners such as the Freight Transport Association, Road Haulage Association and other organisations, including those representing overseas haulage companies, to promote the tunnel height and other restrictions at Dartford to ensure drivers comply with them.
The Highways Agency has published guidance for these drivers, and this can be found on their website.