Wrong prescriptions, a lengthy wait to get an appointment and no continuity of care. Those are the criticisms, from patients about a doctor's surgery in Reading.
The crisis at Circuit Lane Surgery in Southcote was discussed at a public meeting last night - chaired by Reading West MP Alok Sharma.
Berkshire Healthcare Foundation Trust, which has temporarily taken over the surgery after all five GPs walked out, admitted its failings and apologised to patients.
Our reporter Mel Bloor was at the meeting and sends this.
A doctors surgery in Reading where all 5 GPs resigned will now see upgrades.
Berkshire Healthcare Foundation Trust apologised at a public meeting last night for problems at the Circuit Lane practice in Southcote.
It comes after patients complained about being given the wrong prescriptions and waiting for hours to get through to book an appointment.
A new telephone system will now be installed.
ITV Meridian spoke to Helen MacKenzie from Berkshire Healthcare Foundation Trust.
A GP practice in Reading has been placed into the emergency care of the local NHS trust after being put into special measures earlier this year.
Priory Avenue Surgery received a damning report by the Care Quality Commission which identified problems with access to doctors and a shortage of both clinical and non clinical staff.
It will now be run by the Berkshire Healthcare Foundation Trust which also manages Prospect Park Hospital in Reading and the West call out-of-hours GP service. Mel Bloor has our report.
A GP surgery in Reading which was put into special measures has been taken over by the local foundation trust.
A report by the Care Quality Commission said their were 'staffing issues' at the Priory Avenue Surgery in Caversham, which serves around eight thousand patients.