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Burst water main repaired and water set to return this evening

The water main which burst leaving thousands without water in the Hailsham area has been repaired.

South East Water’s crews this lunchtime completed the work on the pipe at the Diplock roundabout, which burst at 5am on Sunday.

Water supplies should start to be restored to most properties early this evening.

Bottled water is currently located at Hailsham Leisure Centre, Vicarage Lane, BN27 2AX and South East Water is continuing to deliver water to vulnerable customers registered with the company.

Now the pipeline is repaired we are slowing beginning to re-fill our pipe network.

We need to fill the water main slowly to ensure we do not put too much pressure on the water mains too soon, we also have a lot of water mains to re-fill.

This means it will take time to get the taps running as normal again.”

– Steve Andrews, South East Water Incident Manager

4,500 homes still without water after burst main causes flooding

More than 4,500 homes in Sussex remain without water despite staff working to restore the supply since the water main burst yesterday.

Following the burst at 5am on Sunday, South East Water re-routed supplies to its network of underground pipes to Eastbourne, Polegate, Pevensey and Sovereign Harbour last night.

The water company say the delay is down to flooding caused by the burst pipe - and have apologised for the time taken to restore supplies.

South East Water have said: "We are sorry for the length of time it is taking for us to repair this pipeline."

“When the pipe burst it caused a great deal of flooding – up to waist deep in certain places – and we had to pump this water away before we’ve been able to control the water flow in our network and reach the broken pipe.

“We have now dug deep into the ground to reach the pipe and removed the three meter long section of water main that has split. Our crews are currently working to fit the new section of pipeline which we estimate will be done early afternoon.

“This has been a major incident for us and our priority remains getting water back to our customers as soon as possible.

“We are grateful for the patience shown by the majority of our customers and for the support of the Hailsham Support Group who have helped man the water bottle locations and deliver water to residents.

“I would like to urge residents to keep an eye on elderly and vulnerable neighbours to make sure they have adequate bottled water and if they are concerned to contact us.”

– Steve Andrews, Incident Manager at South East Water


Water supplies expected to be restored to Sussex by early evening

As thousands of homes remain without water in Sussex, South East Water say they currently estimate supplies will be restored by early this evening.

The water company are supplying residents with free bottled water at Hailsham Leisure Centre car park - and working to deliver vulnerable customers in the local area.

Queues for drinkable water as 10,000 homes are without water in Sussex Credit: Josh Broadway

For all the latest on the water supply issues and to find out how you can get help, click here

3,000 homes still have no water - engineers work through night to try and repair burst main

People queue for bottled water Credit: ITV NEWS MERIDIAN

South East Water says it has been working through the night to repair a burst on a large 18-inch water main on the A22, Diplocks roundabout.

The company had to bring in specialist pumps to remove the large amount of water in the area following the burst before the repair could begin.

The A22 at Diplocks roundabout will be opened this morning, however one lane will remain closed while South East Water works to repair the section of damaged pipe.

This has been a major incident for the company and our priority remains getting water back to our customers as soon as possible.

When the pipe burst it caused a great deal of flooding – up to waist deep in certain places – and we have had to pump this water away before we’ve been able to control the water flow in our network and reach the broken pipe.

Where possible we were able to re-route water around our network of underground pipes restoring supplies to areas of Eastbourne, Polegate and Sovereign Harbour yesterday evening.

Unfortunately approximately 3,000 properties in Hailsham remain without water this morning but our crews are working extremely hard to repair the pipe as quickly and safely as possible.

Once the repair to the pipe has been completed it will take some time for water to fill our extensive network of underground pipes in the Hailsham area but we are hopeful supplies to all customers will be restored later this afternoon.

Overnight the company has been restocking bottled water supplies which customers can collect from Hailsham Leisure Centre, Vicarage Lane, BN27 4HB. These supplies will continue to be restocked throughout today.

It is very difficult to estimate when these repairs will be complete but we hope that water will have returned to Hailsham by mid-afternoon.

I would once again like to apologise to customers for the inconvenience and thank them for their patience as we work hard to complete repairs for all customers.

– Simon Robertson, Incident Manager at South East Water

Thousands of homes in Hailsham still without water

South East water says customers in Hailsham are still experiencing no water but other areas affected will start seeing their water returning shortly.

Engineers are on site at a burst main on the A22 at the Diplock roundabout junction. South East Water has apologised to customers for any inconvenience and is providing free bottled water to customers at Hailsham Leisure Centre Car Park.


South East Water apologises as Hailsham residents take to Twitter to complain

10,000 homes without water in Sussex after mains burst

People living in Hailsham and surrounding areas may be experiencing water supply problems after a serious burst on a large water main in the area.

South East Water customers in the postcode areas of BN20, BN22, BN23, BN24 and BN27 are currently known to be experiencing problems.

The burst occurred on one of our 30 inch diameter trunk water mains this morning.

“Our staff and contractors are on site carrying out repairs to the damaged main.

“Our specialist technicians are also altering the flow of water around our network of underground pipes to try and restore supplies to as many people as possible.

However this may take time because we need to put water back into the network in a controlled manner to prevent further bursts occurring.

– Steve Andrews, South East Water

Bottled water is being made available to customers at the car park on the junction of South Road and Station Road in Hailsham.

More information on the location of alternative water supplies is available at or by calling South East Water on 0333 000 0002.

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