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Thousands of homes in Hailsham still without water

South East water says customers in Hailsham are still experiencing no water but other areas affected will start seeing their water returning shortly.

Engineers are on site at a burst main on the A22 at the Diplock roundabout junction. South East Water has apologised to customers for any inconvenience and is providing free bottled water to customers at Hailsham Leisure Centre Car Park.


South East Water apologises as Hailsham residents take to Twitter to complain

10,000 homes without water in Sussex after mains burst

People living in Hailsham and surrounding areas may be experiencing water supply problems after a serious burst on a large water main in the area.

South East Water customers in the postcode areas of BN20, BN22, BN23, BN24 and BN27 are currently known to be experiencing problems.

The burst occurred on one of our 30 inch diameter trunk water mains this morning.

“Our staff and contractors are on site carrying out repairs to the damaged main.

“Our specialist technicians are also altering the flow of water around our network of underground pipes to try and restore supplies to as many people as possible.

However this may take time because we need to put water back into the network in a controlled manner to prevent further bursts occurring.

– Steve Andrews, South East Water

Bottled water is being made available to customers at the car park on the junction of South Road and Station Road in Hailsham.

More information on the location of alternative water supplies is available at or by calling South East Water on 0333 000 0002.


  1. Sarah Saunders @SSaundersITV

Making the water supply 'future proof' in the South East

This winter parts of the region suffered devastating floods - but the last few years have also seen hosepipe bans and the driest summer on record. Water companies, you'll remember, said the region was facing a 'water crisis'.

Well today South East Water has announced its plans to 'future-proof' our water supply for the next 25 years - making sure that our water keeps flowing. Sarah Saunders spoke to Lee Dance from South East Water.

£9m of water pipe improvements in Sussex

South East Water has completed more than £9m of improvement works on the water pipe network in Sussex. It spent nearly a year removing 48 kilometres of old iron piping and replacing it with long-lasting plastic pipes.

Key projects included the £197,000 upgrade of a one kilometre long section of water main in Great Dixter, East Sussex and a £102,000 revamp of a 650 metre section of water main in Turners Hill, West Sussex.

Schemes for 2014/15 include a £600,000 programme to upgrade water main in Haywards Heath.

South East Water is over half way through a five year programme of investment. Between 2010 and 2015 a total of £390 million will be spent ensuring clean, safe water continues to be delivered to 2.1 million customers.

Our engineers and contractors have worked extremely hard over the past 12 months upgrading the equivalent length of 3,200 double decker buses which is a fantastic amount. The 14,500 kilometres of water main which we have hidden deep underground are like arteries in the body pumping water 24 hours a day seven days a week to our 2.1 million customers."

– Desmond Brown, Head of Engineering at South East Water

Complaints after water supplies disrupted

Engineers have worked throughout the night to restore supplies to thousands of homes in the South East, left without water after three water mains burst. The problems affected a huge area of Sussex from Ticehurst near the border with Kent down to Battle near Hastings.

South East Water told us that 3,000 houses had no water. Some householders have told us the water company response was too little and too late. Andrea Thomas reports.

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