For airline passengers there is nothing worse than delayed or lost bags.
Now the most advanced technology in the world has been introduced at Gatwick Airport aimed at helping all bags make their flights. According to the latest worldwide figures 24 million items are misplaced every year, many when passengers are transferring flights overseas.
In Europe alone the figure is estimated at 10,000 a day. But the industry say the figures are down 60% over the last decade and airports are more determined than ever to improve.
Our Transport Correspondent Mike Pearse has been given exclusive access behind the scenes to see the new baggage technology at Gatwick's South Terminal which is part of an upgrade costing almost £200m.
He spoke to Nikki Barton the Head of Terminals & Passenger Services.
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