Advertisement

Thames Water fined £20 million

Thames Water has been fined a record £20 million for polluting the River Thames with 1.4 billion litres of raw sewage.

View all 5 updates ›

Thames Water says it failed customers and the Environment

Richard Aylard, Thames Water, said the company had failed customers and failed the environment. He insisted customers will not face an increase in prices saying the fine will be paid in full by shareholders.

We have failed in our responsibility to the environment and that hurts both personally and professionally because we do care.

We've also failed in our responsibility to our customers, who pay us to provide an essential public service all the time, every day and not just some of the time, and we apologise for all of those failings.

But in the three years since the last of those incidents we have learnt our lesson - there have been sweeping, far-reaching changes across the waste water business.

That has included more people, more and better systems and more investments and that is beginning to pay off.

– Richard Aylard, Thames Water

More top news