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Labour MP accuses Border Force of 'cover-up'

Former transport minister Jim Fitzpatrick, Labour's aviation spokesman, said:

This is a pure cover-up. I can understand people wanting to take pictures of the queues.

This is further evidence of Border Force trying to hide the severity of the problem.

Passengers need to know how to register complaints and for Border Force to try to prevent them doing so is outrageous.

Border Force email threatens to 'escalate' Heathrow leaflets to ministers

Marc Owen, director of UK Border Agency operations at Heathrow, wrote in an email to BAA:

The leaflet... is both inflammatory and likely to increase tensions in arrivals halls especially in the current atmosphere.

It is inappropriate in that it is not for you to display how to complain on our behalf.

Please refrain from handing out (the leaflets) or I will escalate (the matter) with ministers who are likely to take a very dim view.

I know there are copies in the hall and your troops are ready with them.

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