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Marks & Spencer saw its shares fall by 2% in early trading on the back of a fall in profits in the last year.
Chief executive Marc Bolland, who has been in the job for three years, told investors last year that the prospect of better returns within a year was no "fairytale".
M&S chief executive Marc Bolland said the company was making "good progress" despite reporting a fall in profits for the third year in a row, down 3.9% to £623 million.
"We are focused on improving our performance in general merchandise and were pleased to see early signs of improvement," he said.
He added that the progress would take time given the revamp to the company's website which was impacting on clothing sales.
"We are making solid progress on this journey and are now focused on delivery," Mr Bolland added.
M&S reports underlying profit of £623m - 3rd year it's fallen: food sales strong, general merchandise sales not.
Marks & Spencer's annual profits have fallen for the third year in a row, down 3.9% to £623 million.
Sainsbury's guidelines say that there is no reason why staff who don't drink alcohol or eat pork on religious grounds could not handle them, the newspaper said, while Tesco said it made "no sense" for staff who refuse to touch items for religious reasons to work on a till.
An Asda spokesman said it did not have such a policy in place, "but if any colleague had a serious concern about anything then we'd look at that on a case-by-case basis".
Morrisons would "respect and work around anyone's wishes not to handle specific products for religious or cultural reasons", the Telegraph said.