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Santander cash machines 'compromised'

Police believe the cash machines have been Credit: PA

Police have warned the public not to use Santander cash machines in Lancashire and Cheshire over fears they have been "compromised".

The warning follows reports of suspicious devices on the bank's machines across the county last week.

Lancashire Police advised people to be "vigilant" of Santander cash machines, saying they did not know how many had been affected.

Santander fined £12.4m over 'flawed' advice

The FCA found Santander's investment advice to be flawed. Credit: John Stillwell /PA Wire

High street lender Santander has been fined £12.4 million after the City watchdog uncovered "serious failings" in investment advice provided by the bank.

The Financial Conduct Authority (FCA) said Santander's advice was flawed after it found staff were not being trained properly and failed to get to grips with customers' personal circumstances and the level of risk they were prepared to take.

The bank also failed to ensure information was clear and did not make regular ongoing checks that investments were still suitable.

Santander said it has since closed its old bancassurance businesses and overhauled branch-based investment advice.

It will contact affected customers and compensate those left out of pocket, but the FCA said redress was likely to be minimal given that investment returns have been boosted by rising stock markets in recent years.


Bogus engineer planted keyboard device in bank plot

Police have released an image of the type of device used by a cyber gang in a foiled attempt to steal millions of pounds from a Santander bank branch in south-east London.

The Metropolitan Police, who arrested 12 men in connection with the attempt, said a plotter had posed as an engineer to fit a keyboard video mouse (KVM) device to a computer at the bank to transmit its desktop contents.

Police said the KVM device above is similar to that used in the Santander plot. Credit: Metropolitan Police

Using the gadget, the gang remotely took control of all the computers at the branch in Surrey Quays shopping centre, but the Spanish bank said they were unable to steal any money.

The bank branch pulled its shutters down and queues of worried customers used the cash points outside to check whether all funds were still in their accounts. No money had been taken.

'No money was at risk' in foiled Santander bank plot

Santander has said no money was ever at risk and no member of staff was involved in the foiled plot to steal millions from the bank's branch in Surrey Quays, south-east London.

Like all high street banks, Santander works very closely with the police and other authorities to help prevent fraud.

Through this co-operation, Santander was aware of the possibility of the attack connected to the arrests. The attempt to fit the device to the computer in the Surrey Quays Branch was undertaken by a bogus maintenance engineer pretending to be from a third party.

It failed and no money was ever at risk. No member of Santander staff was involved in this attempted fraud. We are pleased that we have been able, through the robustness of our systems, to prevent the fraud and help the police gather the evidence they needed to make the arrests.

– Santander spokesman

Santander bank plot 'most significant' police have faced

The Metropolitan Police's Central e-Crime Unit said the foiled plot to steal millions from a Santander bank computer at a branch in London was on a scale they had never seen before.

This was a sophisticated plot that could have led to the loss of a very large amount of money from the bank, and is the most significant case of this kind that we have come across.

I would like to thank our partners from the industry who have provided valuable assistance throughout this investigation.

The PCeU is committed to tackling cyber-crime and the damage it can cause to individuals, organisations and the wider economy.

– Detective Inspector Mark Raymond
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