Thames Water

Latest Stories

WATER TILE

Queues after Thames Water tells affected customers to go to Waitrose

Thames Water has explained why hundreds of homes are without water or experiencing low pressure.

2 Dec

Thames Water forced to return £74 million to customers through lower bills

The fine for underperforming will be passed onto Thames Water's 15 million customers through lower bills over 2024 and 2025, Ofwat said.

14 Nov

Local residents collect bottles of water in Godalming, Surrey, as almost 12,000 people remain without running water in areas including Guildford and Godalming, after Storm Ciaran caused problems at a treatment plant in Surrey. Picture date: Monday November 6, 2023.

Surrey residents ‘unable to bathe or flush toilets for days’ amid water issues

Thames Water has apologised for the problems in areas including Guildford and Godalming, saying that the storm had created issues at a water treatment works..

6 Nov

Thousands left without water after Storm Ciaran causes issues at treatment works

Thames Water to axe 140 jobs to build 'financial resilience'

Southern Water and Thames Water ‘standout poor performers’ driving complaints

Dramatic video as burst water main goes ballistic in residential street

Thames Water warns schools and homes 'left with low pressure or no water'

Thames Water power problem: List of schools closed and postcodes affected

Mother describes 'putrid' sewage smell which is 'ruining day to day life'

Water bills will have to go up next year, Thames Water boss admits

Thames Water boss 'deeply sorry' for untreated sewage spills

Thames Water misses targets on leakages, pollution and usage

Thames Water agrees £750m funding deal but warns ‘significantly’ more needed

Ofwat ‘should have stepped in' to stop water companies borrowing