21,000 volunteers across the country will be on duty over the festive period taking calls for the charity Samaritans, with people on the other end of the line there to support those who are lonely, in crisis or just in need of someone to talk to.
The charity has released new figures showing the extent of loneliness and isolation people feel at this time of year, with a quarter believing everything feels worse at Christmas and 1 in 6 saying it’s the loneliest time of year.
Last year, Samaritans responded to nearly 200,000 calls for help between Christmas and New Year - and say they are seeing an increasing demand for their service this year.
This is the 50th anniversary of Samaritans on Tyneside.
Last year, over the festive period, volunteers took around 4,500 calls, texts and emails.
In 2015 they've had just over 44,000 calls, texts and emails.
It's an increase from last year 2014 when they received 37,000 calls, texts and emails.
How can you get in touch with Samaritans?
Call 116 123 (this number is FREE to call and will not appear on your phone bill)
Call 0191 2327272 (local call charges apply)