Call centre creates 1,200 jobs in Seaham

The new ResQ contact centre in Seaham, County Durham Credit: ITV

More than 1,200 jobs are being created at a new call centre in County Durham.

ResQ's contact centre at Spectrum Business Park in Seaham is one of the county's largest ever inward investments. The first 60 employees have already started work at Seaham, with the remainder of the new jobs being created over the next three years.

The Hull-based firm offers companies inbound and outbound customer services, helping firms connect with their customers through services including direct sales, customer retention and support lines.

ResQ Chief Executive Nic Marshall said:

Spectrum Business Park and County Durham as a whole offered us the quality of premises we needed for this key expansion of our business, with access to a high quality workforce which was critical in our decision-making process.

ResQ CEO Nic Marshall

The new posts will comprise of staff in client relations, IT specialists, HR professionals, training specialists and support staff.

Councillor Neil Foster, Durham County Council cabinet member responsible for regeneration and economic development, said:

ResQ’s expansion into Spectrum Business Park is fantastic news for the local economy and one of the biggest inward investments County Durham has ever seen.

Councillor Neil Foster

ResQ currently employs 670 people at its Hull site which is at full capacity.