Nexus: some people trapped on trains for two hours
There were 7 trains that came to a stop between stations. In each case we needed to make sure the line was safe and we worked with the fire service on a very well practised evacuation.
That does take a bit of time but it was an orderly process and as passengers got off they were given bottles of water they were checked for their health just to make sure everyone was OK. No-one's been hurt in this incident and that's the main thing.
People were on trains for up to two hours and that's very difficult in this heat and I'm very sorry that's the case, but we had to put safety first and organise orderly evacuations.