1. ITV Report

TSB creates 100 new jobs in Sunderland

(L to r) Cllr Mel Speding, Sunderland City Council and Kerry Sharkey, head of telephone banking at TSB. Credit: Holland PR

TSB is creating more than 100 new jobs at its Sunderland contact centre.

The bank say it aims to fill the vacancies within the next six months, increasing the workforce at its offices on Sunderland Enterprise Park to around 600.

It is creating 114 new permanent TSB 'partner roles' too.

“TSB is a key part of the local community in Sunderland. Our contact centre is performing extremely well and remains central to TSB’s growth plans.

The new jobs will help us bring better banking to more people – meaning more people will benefit from TSB’s excellent products and services.

– Kerry Sharkey, head of telephone banking at TSB
  • Sunderland is home to the largest of TSB’s two main telephone banking centres, with the other based in Swansea.
  • Sunderland is a major hub for the contact centre industry
  • The sector employs around 14,000 people in the city
  • It generates over £200m annually for the regional economy.

“The bank’s continued investment in Sunderland is another boost for our flourishing contact centre sector and a vote of confidence for the city as a place to do business.

We’re delighted Sunderland is playing an integral part of TSB’s national operations and we welcome the new opportunities this brings.”

– Sunderland City Council Cabinet Secretary Cllr Mel Speding