1. ITV Report

Santander to close branches in North Tyneside and North Yorkshire

Santander are closing branches in our region. Credit: PA Images

Banking giant Santander has announced it is set to close two branches in our region - one each in North Tyneside and North Yorkshire.

Its outlets in North Shields and Ripon will both shut their doors in the next six months.

North Shields' branch, which is on Bedford Street, will close for the last time on May 9 while the Fishergate bank in Ripon will shut on June 6.

Santander is closing 140 branches across the UK, blaming a fall in demand. In a statement, the firm said branch transactions had fallen by 23 per cent over the past three years, while these had grown on digital channels by 99 per cent in that time.

Unions have been consulted on the closure and Santander has said it will try to move staff hit by the closures.

Susan Allen, Santander's head of retail and business banking, said:

The way our customers are choosing to bank with us has changed dramatically in recent years, with more and more customers using online and mobile channels. As a result, we have had to take some very difficult decisions over our less visited branches, and those where we have other branches in close proximity.

We will support customers of closing branches to find alternative ways to bank with us that best suit their individual needs. We are also working alongside our unions to support colleagues through these changes and to find alternative roles for those impacted wherever possible.

We continue to believe that branches have a vital role to play and we will be refurbishing 100 of our branches over the next two years. We are confident that following these changes we will have the right branch network to serve our customers’ changing needs, and we expect the size of our network to remain stable for the foreseeable future.

– Susan Allen, Santander