1. ITV Report

Here to help: contact details for mental health services in the region

Credit: PA

Who do I contact if I need urgent mental health support?

If you feel like harming or hurting yourself or other people: Call 999 Go to your nearest Accident and Emergency department (A&E). You can find your local department here.

For non-emergency situations: Visit your GP

Call NHS 111 (NHS Direct) Open 24 hours a day, 365 days a year. Trained nurses can tell you about your local crisis support services or your nearest A&E and provide other health advice. Tel: 111 Web:

For more information, visit Mental Health North East's website. Credit: Mental Health North East

If you have a mental health problem and are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service.

  • Crisis Resolution and Home Treatment Team contact details:

Gateshead - 0191 814 8899

Hartlepool - 01429 285 858

Middlesbrough - 01642 835 295

Northumberland - 0303 123 1146

Newcastle - 0191 814 8899

North Durham - 0191 441 5738

North Tyneside – 0303 123 1146

Redcar and Cleveland - 01642 838 300

South Durham (includes Darlington) - 01325 552 230

South Tyneside - 0303 123 1145

Stockton - 01642 524 714

Sunderland - 0303 123 1145

Alternatively, you can contact one of the following mental health charities:


North East based organisation which promotes emotional wellbeing in young people and supports families affected by suicide.

Call: 0191 387 5661 Website:


Samaritans provide confidential, non-judgemental emotional support for people experiencing feelings of distress or despair.

You can call the Samaritans on: 116 123 (freephone, landlines and mobile)




PAPYRUS is the national UK charity dedicated to the prevention of young suicide. If you are a young person at risk of suicide or are worried about a young person at risk of suicide you can:

Call Papyrus on: 0800 068 41 41 (Mon-Fri 10am to 5pm and 7pm to 10pm; Weekends 2pm to 5pm)

Text: 07786 209697



  • CALM

Campaign Against Living Miserably (CALM) is the male suicide prevention charity.

Call: 0800 585858 (Free, confidential helpline open every day 5pm–midnight)

Website: web-chat service offering support, information and signposting to men who are depressed or in crisis (also 5pm-midnight).


Contact the Advice Team about mental health & related issues.

Call: 0300 5000 927 Monday - Friday 10am - 2pm, not including bank holidays

  • SANE

SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and Carers.

They are open every day of the year from 6pm to 11pm.

Call: 0300 3047000


Mental health support for young people.

Call: 0191 2305400 or 0191 2305533


Anxiety UK runs a helpline on weekdays between 9.30am–5.30pm.

Call: 03444 775 774