1. ITV Report

Newcastle City Council launches volunteer service to help during coronavirus outbreak

Stock image: Newcastle City Council has launched a volunteer service to help those in need during this time Credit: PA

A new volunteering service that harnesses the outpouring of goodwill from residents on Tyneside has been launched to ensure residents get the help they need during the coronavirus outbreak.

Citylife Line has been set up by Newcastle City Council for people wanting to volunteer their time while also providing a service for people to register their need for assistance.

  • How do I volunteer?

Fill in your information at if you would like to volunteer your time to support the wide range of established community organisations across the City or offer another type of support service to the City.

The council says, "At first we are registering people who wish to offer support. We may not need this help immediately but we are wanting to build up a list of those who may wish to offer their time and skills."

  • How do I request help?

Later this week, people will then be able to get in touch to let Newcastle City Council know they need assistance. A telephone number will also soon be released by the council, for the service.

Volunteers will only be assigned to make essential journeys where travel is needed in light of the strict social distancing measures introduced by the Prime Minister.

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The community spirit, offers of support and gestures of goodwill already displayed across Newcastle have been fantastic, a true testament to our Geordie grit and our safe, caring city.

Citylife Line will give us the ability to coordinate these responses and harness this goodwill in the right way. It will allow us to identify the most vulnerable people in our city, making sure that anyone who requires help and support get this quickly and securely.

– Nick Forbes, Leader of Newcastle City Council

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