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New call centre creates 85 jobs in Newcastle

The leader of Newcastle City Council, Nick Forbes (left), opens Virgin Trains' Customer Solutions Centre with Virgin's Customer Experience Director Alison Watson and Managing Director David Horne Credit: Virgin

Virgin Trains has opened a new customer call centre in Newcastle, creating up to 85 new jobs in the city.

The centre is based at Virgin Money’s Headquarters, in Gosforth, and will handle a range of customer inquiries, including bookings, special assistance, delay repay and customer feedback.

“It is great to see Virgin further establishing itself in Newcastle, bringing more jobs and careers to our city.

“Not only does the North East have strong historical links to the railways and the East Coast Main Line, but, as these new jobs will demonstrate, the line continues to play an important role in our regional economy.

– Newcastle City Council leader Nick Forbes
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