Live updates


Trains cancelled after derailment

Virgin East Coast Trains Credit: PA

There's disruption on our regions railways with a number of trains cancelled. It's after a derailment at Edinburgh Waverley within the depot.

As a result Virgin East Coast Trains are unable to run a full service with problems on routes from Newcastle to London Kings Cross.

Virgin East Coast is reassuring customers that if their train has been cancelled they will be able to use their ticket on the train immediately before or after the one they had originally booked on.

The disruption is expected to continue until around 3 o'clock this afternoon with passengers advised to check before they travel.

To see if your journey is disrupted visit the Virgin website.

Cancelled trains Credit: Virgin East Coast Trains


New call centre creates 85 jobs in Newcastle

The leader of Newcastle City Council, Nick Forbes (left), opens Virgin Trains' Customer Solutions Centre with Virgin's Customer Experience Director Alison Watson and Managing Director David Horne Credit: Virgin

Virgin Trains has opened a new customer call centre in Newcastle, creating up to 85 new jobs in the city.

The centre is based at Virgin Money’s Headquarters, in Gosforth, and will handle a range of customer inquiries, including bookings, special assistance, delay repay and customer feedback.

“It is great to see Virgin further establishing itself in Newcastle, bringing more jobs and careers to our city.

“Not only does the North East have strong historical links to the railways and the East Coast Main Line, but, as these new jobs will demonstrate, the line continues to play an important role in our regional economy.

– Newcastle City Council leader Nick Forbes

Minor delays likely on the East Coast Mainline

Credit: PA

The following Virgin Train services will be cancelled this morning due to on-going disruption to services on the East Coast Mainline.

It's after overhead wires were damaged near Retford.

  • 05:05 Leeds - London Kings Cross
  • 05:40 Sunderland - London Kings Cross

While engineers have been working through the night again to try and fix the problems there are still expected to be some minor delays today (8th Sept.)

The advice is to check before you travel with information here from National Rail

Severe delays and cancellations on the East Coast Mainline

Map of the area affected by downed overhead lines on the East Coast Mainline Credit: Network Rail

Rail passengers are facing major delays after extensive damage to overhead wires.

The problem is affecting Virgin Trains on the East Coast Mainline between Edinburgh and Kings Cross.

Grand Central services between Kings Cross and Sunderland and Hull Trains are also experiencing delays and cancellations.

The latest is that these problems are expected to continue until at least 1400 (Wed. 6th September)

All the lines HAVE been re-opened but services could take some time to get back to normal.

Check with the National Rail for the latest.

Credit: PA

The following services will be affected by delays or cancellations: (Virgin Trains):

What are your options if you have to travel on the trains today?

  • Alternative travel options for Grand Central customers
  • You may use the following operators services
  • Virgin Trains East Coast services on any reasonable route
  • East Midlands Trains between London St Pancras International and Sheffield
  • TransPennine Express between Sheffield and Doncaster and also between Leeds and Newcastle
  • Alternative travel options for Hull Trains customers
  • You may use Virgin Trains East Coast services on any reasonable route
  • Alternative travel options for Virgin Trains East Coast customers
  • You may use the following operators services
  • CrossCountry between Leeds / Doncaster and Edinburgh
  • East Midland Trains
  • Grand Central
  • Great Northern
  • Virgin Trains
  • Northern between Retford, Doncaster and Leeds
  • TransPennine between Leeds and Newcastle
Load more updates