A report into the work done by Teesside's coroner's service has concluded that its' failings must be addressed and solved.
Up to 300 families have been kept waiting for the inquests of their loved ones to be heard.
Sue Ainsworth, who lost her son Jonathan, believes that the report shows that the families' concerns are being heard.
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"I would personally like to thank the local community for their amazing donations of food, toiletries and clothing. "
Owners John and Irene Hays say there is ''light at the end of the tunnel'', after the pandemic forced them to close 650 UK stores.
There has been resistance to calls to dismantle memorials to the explorer.