Rail services between Newcastle and the Metrocentre have been suspended due to a person being hit by a train.
Northern rail say all lines between the two stations are currently blocked.
More top news
"I would personally like to thank the local community for their amazing donations of food, toiletries and clothing. "
Owners John and Irene Hays say there is ''light at the end of the tunnel'', after the pandemic forced them to close 650 UK stores.
There has been resistance to calls to dismantle memorials to the explorer.