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Govt: Heathrow queues 'too long'

The Immigration Minister says passengers at Heathrow Airport are being made to wait for too long to get into the UK. Damian Green wants the Border Force to change the way it operates.

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Minister hits out at 'wild' exaggeration over queueing times

The Immigration Minister has conceived that some people have queued for too long at immigration at Heathrow airport, but hit out at "wild" reports of two-hour delays.

Damian Green said that the "vast majority" of passengers were processed quickly and that despite some breaches of acceptable waiting times, the problem had been exaggerated:

  • 99% of UK and EU nationals queued for no more than 25 minutes
  • 96% of the rest queued for no more than 45 minutes
  • The longest recorded wait was 90 minutes

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