The Immigration Minister Damian Green has stressed the need for airlines to work with the government-run Border Force to reduce the queues at Heathrow airport.
He has come under criticism from Willie Walsh, the Chief Executive of British Airways' parent company IAG, for what he called "inadequate" immigration services.
Speaking on the BBC's Radio 4 Today programme, Mr Green said:
Of course there is a problem...What's really important in this is that airlines, airport operators and Border Force need to work together. That is the way we solve it; that is the way passengers will have a better experience. Official Border Force figures show that it is about an hour and a half. I agree that that is too long...We are taking significant steps to make sure that Border Force is more flexible so that we have the right people in the right place at the right time.
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