Which? consumer rights group said the latest report into banking standards, which names and shames HBOS executives for their role in the demise of the bank, is another "shocking example" of failure.
Which? executive director Richard Lloyd said the report shows the need for a "big change in culture" to make banks work for their customers.
This is another shocking example of the failures of individual bankers and the Financial Services Authority (FSA), and shows again why we need a big change in banking.
The Financial Conduct Authority must succeed where the FSA did not in raising standards and holding individuals to account. The Parliamentary Commission must now finish the job they have started and bring forward tough proposals for the Government to change the culture of banking and make banks work for their customers not bankers.
A former boss of state-owned bank HBOS has said he will hand back his knighthood and almost a third of his pension after damning criticism.
A parliamentary report published today catalogues the foolish ambition which led to the collapse of the Bank of Scotland and Halifax.