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Surge in energy complaints

Complaints against energy companies have surged due to rising prices and poor customer service, according to a consumer panel. Data put together by Consumer Futures showed npower was the most complained about "big six" company.

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Breakdown of complaints against energy companies

Complaints against energy companies have soared, according to a consumer panel, who have compiled a chart of grievances against the "big six".Consumer Futures found:

  • German-owned npower had the highest number of complaints at 202.5 complaints per 100,000.
  • E.ON racked up 59.9 complaints per 100,000.
  • British Gas had 55.5 complaints per 100,000.
  • Scottish Power had 41 complaints per 100,000.
  • SSE were the lowest - only 38.3 per 100,000 customers had cause for complaint.

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