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Energy firms 'ripping off' loyal customers, probe finds

Customers who stay loyal to their energy supplier for years are being ripped off by energy firms who routinely charge them up to £234 more a year than those who switch, an investigation has found.

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Growing gap between energy firms costs and bills

ITV News' Consumer Editor Chris Choi says a chart released by the Competition and Markets Authority, as part of its update on pricing in the energy sector, seems to be the "smoking gun" that shows the growing separation between costs for companies and what they charge customers.

A chart released by the Competition and Markets Authority shows a growing gap between costs and charges. Credit: Competition and Markets Authority

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