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Energy firms 'ripping off' loyal customers, probe finds

Customers who stay loyal to their energy supplier for years are being ripped off by energy firms who routinely charge them up to £234 more a year than those who switch, an investigation has found.

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Labour: Energy pricing report confirms sector is broken

Labour's shadow energy secretary Caroline Flint said the energy market is 'broken'. Credit: Rui Vieira/PA

Labour's shadow energy secretary Caroline Flint said an update by the Competition and Markets Authority into pricing in the energy sector which criticises the amount loyal customers are charged, proves "Britain's energy market is broken".

She added: "Radical action is needed to protect consumers. Energy bills are £300 a year higher under the Tories, and David Cameron has let the energy companies get away with overcharging millions of consumers.

"That's why the next Labour Government will freeze energy prices until 2017, so that bills can fall but not rise, give the regulator the power to force energy suppliers to cut their prices and end overcharging once and for all."

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