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Energy firms 'ripping off' loyal customers, probe finds

Customers who stay loyal to their energy supplier for years are being ripped off by energy firms who routinely charge them up to £234 more a year than those who switch, an investigation has found.

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Loyalty doesn't pay when it comes to energy bills

The main suppliers, known as the Big 6, control 90% of the UK's energy market today stand accused of making a huge profit from the less well off.

The investigation, by the Competition and Markets Authority, found millions of dual-fuel customers, many of whom have never switched suppliers, have missed savings of up to £234 a year.

ITV News Consumer Editor Chris Choi reports on why loyalty doesn't pay.

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