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Energy firms 'ripping off' loyal customers, probe finds

Customers who stay loyal to their energy supplier for years are being ripped off by energy firms who routinely charge them up to £234 more a year than those who switch, an investigation has found.

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People switching energy suppliers is at 'all time low'

An update on the investigation by the Competition and Markets Authority into the energy sector has found that the number of people switching suppliers is at an 'all time low' despite the potential savings.

However ITV News' Consumer Editor Chris Choi said the CMA report offers no ideas on how this issue can be addressed.

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